FAQs

General Questions

Who can buy at OFG?

OFG is not open to the public. We are a wholesale distributor and sell to registered floral trade buyers. To become a registered buyer please visit our front office on the second level of 910 Midway Blvd. in Mississauga, or contact Issa at 905 670-9556 Ext. 5227, or email at iherrera@ontarioflowers.com

What is the Auction schedule and times?

Please note that Covid-19 has forced a change in scheduled auctions. The listing below are for when things return to normal

* Currently (as of Sept 8, 2020) we are holding auctions every Tuesday and Thursday at 6:00 am with limited seating available.

Please call ahead to make sure a seat is available for you.

COVID Modified Business Hours

Day

Auction Start Time

Office

Warehouse

Monday

No Auction – Shop the Clock only

5:00 am  – 1:00 pm

5:00 am – 1:00 pm  for Buyers

Tuesday

6:00 am

5:00 am – 1:00 pm

5:00 am – 1:00 pm  for Buyers

Wednesday

No Auction, No Shop the Clock

CLOSED

7:00 am  – 8:00 pm, For Growers Only

Thursday

6:00 am

5:00 am – 1:00 pm

5:00 am – 1:00 pm  for Buyers

Friday

No Auction - Shop the Clock Only

5:00 am  – 1:00 pm

5:00 am – 1:00 pm  for Buyers

Saturday

CLOSED

CLOSED

CLOSED

Sunday

CLOSED

CLOSED

CLOSED

What is the difference between the minimum price and the Buy-Back price?

There is no difference, the terms are used interchangeably. Additionally, a Warehouse Sale is the same as a Buy-Back Sale.

What is the difference between a Buyer number and a Seat number?

A buyer number is assigned to a customer when they register at OFG. In order to make any purchase at OFG (Auction or otherwise), a buyer number is required. A Seat number is used when a buyer makes any auction purchase. A Seat number is assigned to a buyer number.

Why do I need a seat number to buy online?

Access Codes (previously called Seat numbers), are needed for all auction sales. So while you won’t need an access code for Warehouse and Shop the Clock sales online, you will need one to make PAPs, Pre-bids and (when using the Remote Buyer program) to stop the clock. You can ask at the front office for a Remote Seat number (free of charge) which you will use when online.

How / Where do I pick-up my purchases?

If you have bought online and are arriving to pick up your product, park in the parking garage and go to the Customer service desk. Let staff know your method of purchase – Shop the Clock, Warehouse Sale, Virtual Auction or Same-day Auction. You will then be directed to where your product is.

What is the difference between a Reserved seat and a Non-Reserved seat?

Buyers have a choice between the two. A Reserved seat gives the buyer their own seat in the gallery. It is ‘theirs’ for the entire year. Reserved seat holders can make purchases in any sales stream without any additional fees.A Non-Reserved seat allows a buyer to make warehouse and Website (Shop the Clock) purchases. Auction sales can still be made, but are subject to an additional seat fee.

Do you deliver goods to my place?

The short answer is no, however we are doing some limited delivery runs in Southern Ontario. Please call Ralph at 416 576-2998 or Marcus at 647 613-0376 to discuss your location and possible rates

Pre-Auction Purchases (PAPs) and Pre-bids

How / Where can I make PAPs and Pre-bids?

They are done exclusively on-line via the Remote Buyer Program or the website. Pre-bids can be made at any time, even during the auction.

For PAPs:

Using the Remote Buyer program go to the Supply menu (or Virtual Supply Menu for future sales) and click on the line you want purchase from, then click on the “P-A Purchase” button on the top menu and enter how many lots you want?

Using the Website, go to the Pre-Auction Purchase menu and click on “Make a PAP”. Choose either Gallery Sales (same day sales) or Virtual sales (future pick up). You will then have to enter your Remote Seat number (remote seats are obtained from the front office free of charge). Select how many lots you want and then click on “Buy it” The purchase is immediate and will be ready for pick up at 6:00 am on the next auction day.

For Pre-Bids:

Using the Remote Buyer program, click on the Supply listings and then click on a line item you want to bid on. Next, click on the Pre-Bid button on the top menu and then fill in the dialog box that appears by entering the amount you want to bid, the number of lots you want. Click ‘save’ and your bid will be registered.

Using the Website go to the Pre-bid menu and choose “Make a Pre-bid”. You will then have to enter your Remote Seat number (remote seats are obtained from the front office free of charge). Next, find the Product line you want to bid on, enter how many lots you’d like and then enter a bid.

When do the Pre-Auction Purchase (PAP) and Pre-Bid listings become available? How long are they available for?

Buyers can start making PAP purchases and Pre-bids right after the last auction is over. Typically product is made available as it comes in and is verified .

The listings grow as growers make more product available. You can only make PAP purchases for the next auction and it is ‘first come, first get’. Many buyers will check the listings multiple times a day.

What do the yellow and orange lines on PAP listings mean?

Yellow lines indicate that the product has never been on auction before

Orange lines mean that the product has been on auction before.

All product is inspected daily and graded appropriately.

Why aren’t all lots available for PAP?

We offer up to half of the lots in any given product line for PAP. We don’t want to alienate the gallery buyers so we keep the other half for on-site buyers. If there is only 1 lot in total, it will only be available in the gallery auction. If you see a line item with no more PAP availability you can always make a Pre-bid.

How much should I Pre-bid?

This is a tough question as there are no guarantees on an auction. If the product is in demand, such as red roses near Valentine’s Day, you’ll probably want to pre-bid more than the Buy-Back price. You can always look at the average auction price listings on the website, here you’ll see average pricing from the last auction as well as from last week and many weeks before (up to 3 years of history is kept).

Virtual Auctions

How do Virtual Auctions work?

Virtual Auctions (VA) are for purchase on one day and pick up for a future day. Currently we are offering VA on Tuesday with pickup being 10 days later on the next Friday

Can I make PAPs and Pre-bids on the Virtual Auction?

Yes, absolutely.

Using the Remote Buyer Program choose “Virtual Supply” from the top menu and proceed.

Using the Website, go to either the Pre-Auction Purchase menu or the Pre-Bid menu and then choose “Virtual Sales” near the top of the product line listings

How do I keep track of my virtual auction purchases?

If you log into the website and then click on ‘Orders’ under the Order menu you will see a list of your purchases - Website, Warehouse and Virtual Auction. Each line will list your purchase date as well as your pick up date. Each line will remain active up until 2 days after the pick-up date.

Shop the Clock – Web Sales

What is the difference between Shop the Clock and Web sales?

Shop the Clock (STC) and Web Sales are essentially the same thing. They both refer to product purchased on-line although they do not include Pre-Bids or PAPs. STC is product that is not on auction, it is only available as a web sale. STC sales have 4 pick-up / shop dates – Mon, Tues, Thurs and Friday.

When does product become available for Shop the Clock?

Using the calendar selection tool, you can choose any pick-up date in the future, however growers generally post availability 4 days to 1 week in advance.

When can Pick-up my STC product?

Between 5:30 am and 1:00 pm Mon, Tues, Wed and Fri.

Is there a cut-off time to place STC orders?

You have until 11:00 pm in the evening to make your purchases for the next day

Fees

What are Pail deposits?

OFG offers hydrated floral product ready for you to take and re-sell right away. Water in pails is treated with preservative. All pails require a deposit which varies depending on pail size. You will see the deposit charge on your invoice. Deposits are mostly refundable when you return the pails to the pail department on your next visit. There is $0.50 cent cleaning fee deducted for each pail.

How do Access fees work? What are my options?

Access fees (previously called seat fees) are paid annually and are required by all buyers. There are 2 programs:

  1. Annual Access fee: $800; allows a buyer to purchase on all sales streams, auction and non-auction. No other fees .
  2. Basic Access fee $300; gives the buyer access to the Website, Pre-Sales and Greenhouse Direct sales. If the buyer chooses to make auction sales there is a $50 seat fee per auction.

Any other fees I should know about?

There is a nominal admin fee on all purchases that will be included on your invoice. The only other addition is HST.